Frequently Asked Questions
What happens if I cancel on the day? Can I get a refund?
We do not issue refunds to customers cancelling on the day of their activity. We will however issue a refund if New Forest Activities cancel the activity or that you’ve taken part in the activity and you are not 100% satisfied with your experience. For more information on cancellations, please see our full terms & conditions.
What happens if the weather is bad on the day of my activity?
Generally our activities go ahead in all weathers (yes even in the rain!) However if New Forest Activities do cancel your activity due to bad weather conditions, we will offer to move you to a new session, or issue a full refund.
We never issue refunds if a customer decides not to attend (or wants to cancel their activity) when New Forest Activities deem conditions to be safe for the activity to go ahead.
Customers can, however, opt to pay our optional ‘Poor Weather Insurance’ fee at time of booking. This enables you to cancel your activity or course up until 5pm the day before your booking and you’ll be eligible to move dates or receive a full refund (minus booking fee and insurance fee). Our ‘Poor Weather Insurance’ fee is £2.50 per person. This is only available at the time of the booking and not applicable to same day bookings or special events. Please see our full terms and conditions for our full cancellation policy.
What should I wear/bring for my activity?
Details of what to wear and what to bring can be found in your confirmation email, so please do read this carefully. However, as a general rule we advise the following:
- Clothing appropriate for the weather; shorts and a t-shirt if it’s warm and dry, trousers and waterproofs if it’s cold and wet
- Closed-toe shoes that can get wet and muddy (no flip-flops or sandals allowed)
- Hats, drinking water and suncream if it’s hot
- Hats and gloves with a flask of hot drink if it’s cold
- ‘Energy’ food such as fruit and chocolate
A towel and a change of clothes/shoes are advised for water-based activities, just in case!
Important: All members of your party must bring any medication they need. Failure to bring needed medication will result in that person not being allowed to participate in activities.
Can I just turn up on the day?
We do require you to book and pay in advance for all of our activities so that our instructors are able to prepare for their sessions. You can book online or call us on 01590 612377 to do this.
Why is there a booking fee when booking online?
Booking fees on our website go directly to our booking system provider, Fareharbor and not to New Forest Activities.
What's the difference between a Canoe and a Kayak?
Canoes are Canadian style, open top boats that can fit up to three people per boat. They are very stable and suitable for families with young children. Kayaks are single seater touring boats which fit one person and are suitable for those aged 10+ years. A canoe paddle only has a blade at one end whereas a kayak paddle is bladed at both ends. We also provide single and double sit-on-top kayaks for our Kayak Hire sessions.
How many people can fit in a canoe?
We have both 2 and 3 seater canoes available as part of our fleet. For families with small children, we can sometimes fit two little ones on the middle seat of a 3 seater meaning that in some instances, up to 4 people can fit in a boat. This will be decided on the day by your instructor, once they’ve got an idea of the size of your children.
Is there shelter at your activity sites?
All of our activities take place outdoors however, there are sheltered picnic areas at all of our sites should you wish to use them. Due to being a seasonal site, our Bull’s Wood Battlefield LIVE site does not have a sheltered area.
Where will my activity be taking place?
We will send you a confirmation email as soon as you book an activity with us which contains a postcode and detailed directions to your activity site. All of our activity sites can be found in Beaulieu at the following locations:
Canoeing, Kayak Hire & Battlefield LIVE – Bailey’s Hard, Bailey’s Hard Lane, Beaulieu, Hampshire, SO42 7YF
Battlefield LIVE (June – Sept) – Bull’s Wood, East Boldre, Hampshire, SO42 7PD (Some sessions do still run from Bailey’s Hard between June – Sept. Always check your confirmation email).
Kayaking – Buckler’s Hard, Beaulieu, Hampshire, SO42 7XB
Archery – Hazel Copse Farm, Beaulieu, Hampshire, SO42 7WA
Cycle Hire – High Street, Beaulieu, Hampshire, SO42 7YA
Low/High Ropes & Bushcraft – Hartford Woods, Beaulieu, Hampshire, SO42 7ZN
Do you have off-road cycle routes?
Yes! We have a variety of off road cycle routes suitable for all ages. We can talk you through all of our routes and recommend the best one for your group when you collect your bikes from us.
I've been given a New Forest Activities gift voucher. How long do I have to use it?
New Forest Activities gift vouchers are valid for 12 months from the date of purchase. You can find the date of purchase written on physical vouchers and in the confirmation email for digital vouchers. Please note, although the voucher must be redeemed within 12 months of purchase, your activity can take place at a later date.
Can I bring my dog?
We welcome dogs on our canoeing and archery sessions. For canoeing, we ask that you bring a towel or blanket for your dog to sit on. This ensures that their paws don’t scratch the inside of the boat. We also ask that you keep your dog on a lead at all times.
How wet will I get when canoeing or kayaking?
Our canoes are very stable and whilst we can’t guarantee you won’t get wet, the chances are very slim. With kayaking, there is more splash but we provide spraydecks and over trousers to help minimise the chance of you getting very wet. If you’re worried, there are always wetsuits available, which we provide free of charge!
What kit do you supply?
We will equip you with all of the kit that you’ll need to ensure that you are safely and adequately prepared for your session. We do advise that you dress for the weather and activity.
Canoeing and Kayaking – We’ll provide you with a buoyancy aid, boat, paddle(s) and if needed, spraydecks and extra waterproofs.
Battlefield LIVE – We’ll provide you with complete overalls to protect your clothing during gameplay. It’s worth wearing suitable footwear for the weather and having a spare pair just in case.
Archery – Bow, arrows and arm guard.
Cycle Hire – Bikes (various sizes available), helmet, bike lock, puncture repair kit, spare inner tube(s) and free bike map.
Ropes Course – Safety helmet and harness.
Have another question?