Frequently Asked Questions

What happens if I cancel on the day? Can I get a refund?

We do not issue refunds to customers cancelling on the day of their activity. We will however issue a refund if New Forest Activities cancel the activity or that you’ve taken part in the activity and you are not 100% satisfied with your experience. For more information on cancellations, please see our full terms & conditions.

What happens if the weather is bad on the day of my activity?

Generally our activities go ahead in all weathers (yes even in the rain!) The only time we will ever cancel an activity is if there are particularly high winds or electrical storms. We monitor the weather regularly but in the instance that we do need to cancel your session due to weather, we will give you plenty of notice and either offer you a different date or issue you a full refund.

What should I wear/bring for my activity?

Details of what to wear and what to bring can be found in your confirmation email, so please do read this carefully. However, as a general rule we advise the following:

  • Clothing appropriate for the weather; shorts and a t-shirt if it’s warm and dry, trousers and waterproofs if it’s cold and wet
  • Closed-toe shoes that can get wet and muddy (no flip-flops or sandals allowed)
  • Hats, drinking water and suncream if it’s hot
  • Hats and gloves with a flask of hot drink if it’s cold
  • ‘Energy’ food such as fruit and chocolate

A towel and a change of clothes/shoes are advised for water-based activities, just in case!

Important: All members of your party must bring any medication they need. Failure to bring needed medication will result in that person not being allowed to participate in activities.

Can I just turn up on the day?

We do require you to book and pay in advance for all of our activities. You can book online or call us on 01590 612377.

Why is there a booking fee when booking online?

Booking fees on our website go directly to our booking system provider, Fareharbor and not to New Forest Activities.

What's the difference between a Canoe and a Kayak?

Canoes are Canadian style, open top boats that can fit up to three people per boat. They are very stable and suitable for families with young children. Kayaks are single seater touring boats which fit one person and are suitable for those aged 10+ years. A canoe paddle only has a blade at one end whereas a kayak paddle is bladed at both ends. We also provide single and double sit-on-top kayaks for our Kayak Hire sessions.

How many people can fit in a canoe?

We have both 2 and 3 seater canoes available as part of our fleet. For families with small children, we can sometimes fit two little ones on the middle seat of a 3 seater meaning that in some instances, up to 4 people can fit in a boat. This will be decided on the day by your instructor, once they’ve got an idea of the size of your children.

Is there shelter at your activity sites?

All of our activities take place outdoors however, there are sheltered picnic areas at all of our sites should you wish to use them. Due to being a seasonal site, our Bull’s Wood Battlefield LIVE site does not have a sheltered area.

Where will my activity be taking place?

We will send you a confirmation email as soon as you book an activity with us which contains a postcode and detailed directions to your activity site. All of our activity sites can be found in Beaulieu at the following locations:

Canoeing, Kayak Hire & Battlefield LIVE – Bailey’s Hard, Bailey’s Hard Lane, Beaulieu, Hampshire, SO42 7YF
Battlefield LIVE (June – Sept) – Bull’s Wood, East Boldre, Hampshire, SO42 7PD (Some sessions do still run from Bailey’s Hard between June – Sept. Always check your confirmation email).
Kayaking – Buckler’s Hard, Beaulieu, Hampshire, SO42 7XB
Archery – Hazel Copse Farm, Beaulieu, Hampshire, SO42 7WA
Cycle Hire – High Street, Beaulieu, Hampshire, SO42 7YA
Low/High Ropes & Bushcraft – Hartford Woods, Beaulieu, Hampshire, SO42 7ZN

Do you have off-road cycle routes?

Yes! We have a variety of off road cycle routes suitable for all ages. We can talk you through all of our routes and recommend the best one for your group when you collect your bikes from us.

Have another question?