Common Questions

Find the answers you're looking for


Here you’ll find a range of common questions we are often asked. If your question is not answered here please feel free to get in touch

Is my payment secure?

New Forest Activities use an activity booking system powered by Bookeo.  Bookeo is a website plug-in which manages all our transactions and booking information. This respected company uses the latest technology in security, supplier to companies with booking systems all over the world. For your piece of mind: Bookeo and your information is always secure, using 256 bit SSL encryption. Bookeo also displays the TrustGuard Security seal - TrustGuard is a popular security company that scans their servers daily for vulnerabilities, and validates their PCI-DSS compliance. This is well beyond SSL encryption, the current standard for security online.  

What is your New Cookie Policy?

Cookie Policy for New Forest Activities Booking Centre Ltd

New Forest Activities Booking Centre Ltd ("New Forest Activities"/ "we" / "us"/"our") Cookie Policy 1. What are Cookies? Cookies are little data files that are placed onto the hardware device which you use to browse the internet (e.g. your Computer, Smartphone or Tablet, your "device") by websites that you visit. Cookies contain information about your visits to that website and the purpose of cookies is to enable our websites to remember you, and your browsing habits, when you visit it again in the future. 2. How do we use Cookies? Cookies perform many different functions, from remembering that you are logged in during visits to what user preferences you may have selected. They also help us to identify which of our web pages are the most popular and what type of journey a visitor has through our site. Cookies help us plan the content and layout of our site and recognise returning visitors that have been to our site before. They therefore play an important role in helping us to enhance the usability and performance of our site to improve your visits. In order to help us understand how many visitors we have, which pages are visited, and to help us develop future improvements to our site, reporting and analysis is carried out using Google Analytics who will place cookies on your device. For more information on Google cookies we recommend you visit the Google website at http://www.google.com/policies/privacy/ads/ which outlines Google’s privacy policy and how to opt-out of tracking. We do not use cookies to collect information that could identify you personally during your visit to our site [unless you create an account or log in to purchase from us]. A list of the cookies that we use when you visit our site is contained in the table below. Types of cookie that may be used during your visit to our website are:
  • Session cookies
  • Session and permanent cookies
  • Anonymous permanent cookies
  • Cookie to individually identify users who have logged in
  • Third party cookies
  • First party cookies
3. What Cookies are used by this Site?
Cookie name Purpose
Session cookie Session cookies enable our website to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. These cookies allow you to proceed through the pages of our site quickly and easily without having to authenticate or reprocess each new area you visit. They are automatically deleted when you close your web browser
Session and permanent cookies (also called persistent cookies) These help our website remember your preferences and settings when you visit again in the future. They therefore speed up and enhance your experience of services or functions offered.For these cookies to work, they are stored on you device and are not deleted when the browser is closed.
 
3rd Party cookies Purpose
Google Analytics To track which pages on the site are most commonly used, the number of visitors to the site, page views, which browsers are used, entry pages etc.We use the information provided to help us improve our site and identify the most popular pages.Cookies last between one month and one year.
  4. Web beacons Web beacons are usually 1 pixel size transparent images that help website owners track the activity of users on certain website pages. They can also send the tracking server (ie. us, or our technology partners) information in cookies – such as whether an HTML email with a web beacon in it has been opened. We use web beacons together with cookies to help us understand how you interact with our website and the emails we send you, to help us improve your experience, to ensure that content is relevant to you, and to better manage our website and email content. Further details on web beacons, and how to manage them, can be found here. 5. Can I opt out of cookies? Yes. There are a number of options available. You can control the use of cookies on your device by using the settings in your web browser (e.g. Chrome, Internet Explorer, Firefox). For more detailed information about cookies (including how to manage their use via your browser)  go to www.aboutcookies.org/ . However, please note - if you delete all your cookies, some features of our website, such as remembering your login details, will not function as a result.  This may then cause you problems when trying to purchase from us, as cookies are required to pass your information through the booking process.

Can I Not Book a Family With Your Family Ticket Button?

No - we have now removed the family ticket option for our activities. The price for 2 adults and 2 children will now be at the same price as the family ticket was for our Canoeing, Archery & Battlefield LIVE activities.

Can I Take Part In Your Activities If I’m Disabled?

Yes - you can take part in our Canoeing activity if you have a disability. We have especially designed seats we can put in our canoes to support wheelchair users.

Can I Pay Cash On Arrival?

No - we do require a full payment by credit or debit card over the telephone or on-line to secure your seats. If you're enquiring for a group of 8 or above then we would require a 50% deposit then two weeks before your activity date we contact you for the final payment.

What Shoes Can I Wear For Your Activities?

We recommend that you wear some sensible and sturdy shoes that you wouldn't mind getting wet. Flip-flops and sandals are not appropriate for our activities.

Do I Need To Pay A Deposit For A Large Group Booking?

Yes - If a group consists of 8 or more participants we do require a deposit of 50% of the total cost as this secures all spaces on our activities. We require the remaining 50% payment 2 weeks prior to the activity. Please don't hesitate to contact us if you have any queries regarding Group Bookings.    

How Many People Can I Have In My Group For A Private Session?

Archery, Canoeing & Kayaking -  We require a minimum of 8 people for a sole use session for our Archery and 2 hour Canoeing & Kayaking Tasters. Battlefield LIVE - We require a minimum of 16 people for a sole use session. Sea Kayaking Courses - We require a minimum of 6 people for a sole use session for all our Sea Kayaking courses.

Can I Take Part In Your Activities If I’m Pregnant?

Yes - you can take part in our activities if your pregnant, as long as you feel comfortable and confident that you won't struggle at all for the duration of the session and also if you've consulted it with your doctor before booking the activity.

Is There Any Shower Facilities Available At Your Activity Sites?

No - we don't have any shower facilities at our activity bases. The showers at Bucklers Hard, near our Kayaking site belongs to the Beaulieu Yacht Club and you do have to pay a fee to be able to use them.

Do I Need Any Previous Experience To Be Able To Participate In Your Activities?

No - our Canoeing & Kayaking Tasters, Battlefield LIVE and Archery activities are all perfectly suitable for beginners. However we do require previous experience for our Sea Kayaking Trips & Courses.

Do You Do Group Activities?

Yes - we provide a range of activity packages to chose from for groups such as Birthday Parties, Stag & Hen Groups, Family Groups, Schools & College Groups, Youth Groups and Team Building Events. Please contact us for more information about our activity packages or if you would like to book our activities for a group.

Do You Provide Accommodation?

No - we are an outdoor activity centre and Beaulieu's Local Information Point. There is a range of campsites, hotels and B&B's located around the New Forest. The official new forest website has an accommodation page with links to all campsites, hotels, B&B's and cottages with the contact details.

Where Do I Need To Go For My Activity?

Please note that our activities (excluding Bike Hire) do not take place at our Booking Office.
Canoeing & Battlefield LIVE - Both our 2 hour Canoeing Tasters and our 2 hour Battlefield LIVE activities take place at our site towards Bucklers Hard, named Baileys Hard. Please note that Baileys Hard is a  discrete and private track. Kayaking - Our 2 hour Kayaking Tasters takes place at our site by the river at the Bucklers Hard Maritime Museum & Village. Archery - Our 1.5 hour Archery activity takes place at the Countryside Education Trust Centre in Beaulieu or in a field behind the Queen's Head pub in Burley. Bike Hire - Our bikes are available to hire from our Booking Office in the Beaulieu high street. Please note that parking is not available at our office. Please contact us if you require some directions for any of our activity bases.

Do You Run Your Activities All Year?

Yes - our activities will continue to run throughout the winter months, however the sessions will run less often than in the summer months. Canoeing and Kayaking will run on alternating days during the week. Archery sessions will also run less regularly - around one day a month - and these dates will be on the website. In addition to these sessions, Liquid Logistics will also be offering more trips and white water activities during the winter season. See the article on our News page for information on these outings. If you have any specific dates in mind for any of our activities through the winter months that are not shown on our website, please don't hesitate to contact us on 01590 612377.

What Do I Need To Wear For My Activity?

Clothes suitable for walking in the current weather conditions are a good idea for our activities. This includes well-fitting footwear, sensible and sturdy shoes that you don't mind getting wet whilst taking part in our water based activities or when running around when the ground is muddy or wet. Flip-flops and sandals are not suitable for activities. Jeans are uncomfortable when they get wet - so track suit bottoms or other light trousers are more suitable. We can provide wetsuits if you would like to wear one.

Where Can I Park In Beaulieu?

The public Pay & Display car park in Beaulieu is located behind the old car garage. You can also park on the High Street - however this is narrow and can get very busy. There is no charge to park on the High Street. There is no parking available at our Booking Office on the High Street. All of our activities have car parks on site; either at Bucklers Hard for the Kayaking and Archery or Baileys Hard for the Canoeing and Battlefield LIVE.

Where Can I Do White Water Kayaking?

Liquid Logistics run a specialist brand of canoe and kayak courses around the UK. As well as Taster sessions on the Beaulieu River and Sea Kayaking in both Hampshire and Dorset, Liquid Logistics can offer White Water trips, introductions and coaching. Liquid Logistics can provide: 2 to 7 day trips in some of the UK's most stunning paddling locations, accommodation & transport, sole use of our experienced and professional staff, modern kayaks and equipment, pre trip planning and input on your route and itinerary, expert coaching on river skills Visit the Liquid Logistics Website.

Can I Participate In Activities if I Have A Medical Condition?

Yes - as long as you feel comfortable and capable of taking part, you can do any of our activities. You will need to bring any medication with you that you may need - without this you cannot participate. You will also need to make the instructor aware of your medical condition before the session.

Where DO You Canoe/Kayak?

We use the Beaulieu River for our Canoeing and Kayaking taster sessions. The river is very calm and sheltered and so is suitable for beginners. The River is part of the Nature Reserve. The area is of outstanding natural beauty and is protected. The woodland on the riverbanks is untouched and home to lots of wildlife and nesting birds. You can see a lot of the nature reserve from the river, and there are lots of inlets to explore. The Beaulieu River is a tidal estuary - we fit our sessions around the tides. If you would like to use your own boat on the river, you will need to speak to the harbour master and pay a small launching fee.

Where Can I Go For Tourist Information in Beaulieu?

Our booking office in the Beaulieu High Street is now the Local Information Point in Beaulieu. We have leaflets and information on New Forest attractions and days out. We can offer advice on cycle routes, places to eat and things to do in the local area. If you require more information on the New Forest in general such as Accommodation, it may be helpful to check out the official visitor Website - www.thenewforest.co.uk. Our shop also sells Holiday Essentials, Cycling Equipment, Cycle Maps, Treasure Trails and New Forest Maps. You can find us on Beaulieu High Street between the Deli and Teddy Bear Shop.

Where Can I Practise My Kayak Roll?

If you would like to practice your skills and learn to roll in a Kayak, we run Kayak Rolling Courses at Hounsdown Pool, near Southampton. These 2 hour courses are £35 and with small ratio's they guarantee plenty of tuition and practice in a nice warm pool! You can book this through our Liquid Logistics website.

How Stable Are The Boats?

Both the Touring Kayaks and Canadian Canoes we use are very stable. The Canoes have wide, flat bottoms which makes them harder to capsize. However, it is of course possible to fall in. Leaning very far over the edge of the boats increases the chance of this! The Kayaks are very easy to come out of should you happen to capsize - the spray deck will come off naturally. Our instructors are extremely well practiced at rescue drills and will have you back in your boat in about a minute! We provide you with buoyancy aids, so even if you do happen to go for a dip you don't need to worry about safety. The river is surprisingly warm too! Just make sure you have a spare change of clothes! If you come to the end of your session and fancy trying a capsize and rescue drill, your instructor will guide you through this. It's all part of becoming an experienced paddler. On our Sea Kayaking Intro sessions, a capsize and rescue is part of the skills you will be taught as this is essential on the open sea.

Can I Hire Bikes From You?

Yes - we have a selection of Adults bikes and a small selection of Childrens bikes suitable for children aged 10+ (24" sized wheels) available for hire from our Booking Centre, which is on Beaulieu High Street. Bike Hire in Beaulieu. Bikes cost £10 per Adult and £8 per Child for a half day (09.30 - 13.30 or 13.30 - 16.30) and £18 per Adult and £14 per Child for a full day hire (09.30 -16.30). We sell New Forest cycle maps for £2.00, and can also provide an orienteering pack with questions along a set route. This route takes about 2.5 hours at a leisurely pace. Packs cost £5.00 and £2.00 for additional packs. We recommend to families with younger aged children to come and visit our Booking Centre on the day of hiring bikes, to have a look and try out the children's bikes before pre-booking and paying over the telephone or on-line. This is just in case the children's bikes do not fit the young children. Bikes can be booked in advance on 01590 612377, or you can turn up on the day to see if we have any available. find out more about bike hire in the New Forest.

What is Sea Kayaking?

Sea Kayaks are single person enclosed boats. You have a spray deck and use a double bladed paddle. The Sea Kayaks differ slightly from the Touring Kayaks used in our taster sessions - they are longer and narrower, and feel slightly more unstable. The 3 hour Sea Kayaking Intro's we offer will get you used to the boats, and focus more on paddle skills that you will need on the open sea. You will also get the opportunity to practice a capsize and rescue drill. We recommend having some experience of kayaking before progressing to Sea Kayaking. 3 hour Intro sessions cost £40 per person and run regularly from our site at Bucklers Hard.

Do Children Need to Be Accompanied By An Adult?

Canoeing - Due to the sizes of our buoyancy aids, this is suitable for all ages down to children as young as 2. Children under 16 years need to be accompanied on the water by an adult over 18 years of age. 16 and 17 year olds need to be signed in by a parent or guardian. Kayaking - This is suitable for age 12 and over. Under 16's must be accompanied on the water by an adult, 16 and 17 year olds must be signed in by a parent or guardian. Archery -  Under 16's must be accompanied by an adult. Minimum age of 8 years - this is due to the sizes of the bows and the strength needed to use them. Battlefield LIVE - Under 16's must have an Adult on site for the duration of the session. 16 and 17 year olds must be signed in by a parent or guardian. Minimum age of 8 years - this is due to the size, weight of the guns and also the strength needed to run around with the guns for the duration of the session.

Why Do I Need to Arrive 30 Minutes Early For My Activity?

It is important to arrive 30 minutes before your activity starts in order for the Instructor to brief you on all the equipment you will be using and to go over safety issues. This ensures you have your full activity time. If you miss your session, we cannot issue a refund. There is a £25.00 admin fee to move your booking to another day. You will receive directions to your activity with your booking confirmation email. If you have any questions on the directions, give our office a ring on 01590 612377 and we will be happy to help you.

Can We Bring Our Dog?

Yes - we are able to take dogs in our Canadian Canoes. Dogs must be well behaved! Please bring a blanket or an old towel for them to sit on.

Can We Hire Canoes/Kayaks From You?

No - we do not hire our boats out.  We provide instructor led sessions. There aren't many places in the New Forest that provide canoe or kayak hire.

Are There More Dates and Times Available for Activities?

Yes, if you can't find the date or time that you want to book an activity for, or if it is shown as unavailable on-line, call 01590 612377 and we will do our best to accommodate you.

How Do I Use My Tesco Tokens With You?

Tesco Clubcard Tokens can be used on our Canoeing, Kayaking and Archery taster sessions, and our 3 hour Sea Kayaking Intro's. Once you have exchanged your Clubcard points for Vouchers (this is all done through Tesco) you will need to phone our office on 01590 612377 to book your activity. On booking, we will need to record the 8 digit serial number from your voucher, so make sure you have these to hand. All you have to do then is post the Tesco Vouchers to us: The Old Forge, Beaulieu, Hampshire, SO42 7YA.

How Do I Book?

There are 3 ways you can book: On-line, by calling 01590 612377 or visiting the Booking Centre on Beaulieu High Street. Not all availability is online so contact us for more sessions and group bookings.

Are There More Dates And Times Available For Activities?

Yes - if you can't find the date or time that you want to book an activity for, or if it is shown as unavailable on-line, just call - 01590 612377 and we will do our best to accommodate you.

Will Our Activity Still Go Ahead If It’s Raining?

Yes - our activities will still go ahead if it is raining, we can provide light waterproof jackets. However, if the weather is really bad (strong winds or thunder and lightning), the instructor may decide it is unsafe to go out. If this is the case, you will be offered the option to change your booking to another day or a full refund.

What’s The Difference Between A Kayak And A Canoe?

The term ‘canoeing’ is a general term used to describe the sport as a whole and can lead to confusion.  Therefore...... A Canoe is a craft you power with a paddle that has one blade. All our canoes are double or three seater. A Kayak is a craft you power using a paddle that has two blades. All our kayaks are single seater.  

What Ages Can Take Part?

The age restrictions are in place to ensure that everyone on the session has a great experience and that all the equipment is the correct size and fit.

Any Age Open Canoeing  |  Ages 8 + Archery, Walks & Battlefield LIVE  |  Ages 12 + Kayaking  | Ages 14 + Sea Kayaking

Please note: All under 18's must be signed in by a parent or guardian.

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